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Truth In Savings Account Disclosure
Customer Identification and Verification Notice
Substitute Check Policy Disclosure
Initial and Annual Privacy Notices Disclosure
Funds Availability Disclosure
Electronic Fund Transfers
Internet Banking and Bill Payment Agreement and Disclosure
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Truth in Savings Account Disclosures
SHARE ACCOUNT
Rate Information The dividend rate and annual percentage yield may change quartely. The dividend rate for your account is determined by the Credit Union Board of Directors.
Compounding and Crediting Dividends will be computed using the simple interest method. Dividends will be credited to your account quarterly.
Dividend Period For this account type, the dividend period is quartely, for example, the beginning date of the first dividend period of the calendar year is January 2, and the ending date of such dividend period is March 31. All other dividend periods follow the same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example above is March 31.
Minimum balance Requirements The minimum balance required to open this account is the purchase of a $5.00 share in the Credit Union. Please see the bylaw requirements in the Common Features Section for additional information. You must maintain a minimum daily balance of $100.00 in your account to obtain the disclosed annual percentage yield.
Daily Balance Computation Method Dividends are calculated by the daily balance method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the account each day. The period we use is the quarterly statement cycle.
Accrual of Dividends on No Cash Deposits Dividends will begin to accrue on the business day you place the non cash items (for example, checks) to your account.
Transaction Limitations During any month, you may not make more than six withdrawals or transfer another credit union account of yours or to a third party by means of preauthorized or automatic transfer, telephone order or instruction, or similar order to a third party.
Per value of A Share The per value of a share in this account is $5.00
CHRISTMAS CLUB ACCOUNT
Rate Information The dividend rate and annual percentage yield may change every year. We may change the dividend rate for your account as determined by the Credit Union Board of Directors.
Compounding and Crediting Dividends will be paid quarterly and are calculated daily, based on simple interest method.
Dividend Period For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1. And the ending date of such dividend period is March 31. All other dividend periods follow the same pattern of dates. The dividend declaration dates follows the ending date of dividend period, and for the example above is March 31.
Minimum balance Requirements No minimum balance requirements apply to this account.
Daily Balance Computation Method dividends are calculated by the daily balance method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the amount each day. The Period we use is the quarterly statement cycle.
Accrual of Dividends on No Cash Deposits Dividends will begin to accrue on the business day you place no cash items (for example, checks) to your account.
Transaction Limitations During any month, you may not make more than six withdraws or transfer another credit union account of yours or to a third party by means of preauthorized or automatic transfer, telephone order or instruction, or similar order to a third party.
INTEREST CHECKING ACCOUNT
Rate Information - The dividend rate and annual percentage yield may change every year. We may change the dividend rate for your account as determined by the Credit Union Board of Directors.
Compounding and Crediting Dividends will be paid quarterly and are calculated daily, based on simple interest method.
Dividend Period For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31. All other dividend periods follow the same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example above is January 31.
Minimum balance requirements Minimum balance requirements apply to these accounts as follows: Sharedraft Plus, $500.00; Sharedraft Gold, $1,000.00; Sharedraft Platinum, $2,000.00; and Advantage Account, $2,500.00. Dividends will not be paid only on those days by which your balance drops below the minimum balance requirement. A monthly service charge of $7.00 (or $10.00 for Advantage Checking) will be charged to your checking account only in those months by which you drop below the minimum balance during the month.
Daily balance Computation Method Dividends are calculated by the daily balance method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the account each day. The period we use is the monthly statement cycle.
Accrual of dividends on Non Cash Deposits dividends will begin to accrue on the business day you place non cash items (for example, checks) to your account.
Transaction limitations During any month, you many not make more than six withdrawals or transfers to another credit union of yours or to a third party by means of preauthorized or automatic transfer, telephone order or instruction, or similar order to a third party.
MONEY MARKET ACCOUNT
Rate Information The dividend rate and annual percentage yield may change every day. We may change the dividend rate for your account as determined by the Credit Union Board of Directors.
Dividend Period For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31. All other dividend periods follow the same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example above is January 31.
Minimum Balance Requirements The minimum balance required to open this account is $2,000.00. You must maintain a minimum daily balance of $2,000.00 in your account to obtain the disclosed annual percentage yield.
Daily Balance Computation Method Dividends are calculated by the simple interest method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the account each day. The period we use is the monthly statement cycle.
Accrual of Dividends on Non Cash Deposits Dividends will begin to accrue on the business day you place non cash items (for example, checks) to your account.
Transaction Limitations No more than three withdrawals are allowed each month and the minimum amount you may withdraw is $500.00 per withdrawal. (No minimum for in-person transactions.) During any month, you may not make more than six withdrawals or transfers to another credit union account of your or to a third party by means of preauthorized or automatic transfer, telephone order instruction, or similar order to a third party. If you exceed the transfer limitations set forth above, your account will be subject to closure by the credit union.
MONEY MARKET PLUS ACCOUNT
Rate Information The Dividend rate and annual percentage yield may change every day. We may change the dividend rate for your account as determined by the Credit Union Board of Directors.
Compounding and Crediting Dividends will be computed based on simple interest; daily. Dividends will be credited to your account monthly.
Dividend Period For this account type, the dividend period is monthly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is January 31. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending of a dividend period, and for the example above is January 31.
Minimum Balance Requirements The minimum balance required to open this account is $2,000.00. You must maintain a minimum daily balance of $2,000.00 in your account to obtain the disclosed annual percentage yield.
Daily Balance Computation Method Dividends are calculated by the daily balance method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the account each day. The period we use is the monthly statement cycle.
Accrual of Dividends on Non Cash Deposits Dividends will begin to accrue on the business day you place non cash items (for example, checks) to your account.
Transaction Limitations No more than a total three drafts or withdrawals are allowed each month and the minimum amount you may withdraw is $500 per withdrawal. (No minimum for in-person transactions.) during any month, you may not make more than six withdrawals or transfers to another credit union account of yours or to a third party by means of preauthorized or automatic transfer, telephone order or instruction, or similar order to a third party. If you exceed the transfer limitations set forth above, your account will be subject to closure by the credit union.
IRA SHARE ACCOUNT
Rate information The dividend rate and annual percentage yield may not change quarterly. We may change the dividend rate for your account as determined by the Credit Union Board of directors.
Compounding and Crediting Dividends will be compounded on the simple interest method. Dividends will be crepitated to your account quarterly.
Dividend Period For this account type, the dividend period is quarterly, for example, the beginning date of the first dividend period of the calendar year is January 1, and the ending date of such dividend period is March 31. All other dividend periods follow this same pattern of dates. The dividend declaration date follows the ending date of a dividend period, and for the example above is March 31.
Minimum Balance Requirements The minimum balance required to open this account is $100.00. You must maintain a minimum daily balance of $100.00 in your account to obtain the disclosed annual percentage yield.
Daily Balance Computation Method Dividends will begin to accrue on the business day you place non cash items (for example, checks) to your account.
Transactions Limitations During any month, you may not make more than six withdrawals or transfers to another credit union account of yours or to a third party by means of preauthorized or automatic transfer, telephone order or instruction, or similar order to a third party.
TERM SHARE CERTIFICATE AND TERM IRA SHARE CERTIFICATE
Rate Information Please contact RMLEFCU for a rate sheet listing current term and term IRA share account dividend rates and annual percentage yields. You will be paid this rate until first maturity.
Compounding Frequency Unless otherwise paid, dividends will be compounded daily.
Crediting Frequency Dividends will be credited to your account monthly. Alternatively, you may choose to have dividends paid to your or to another account every month rather than credited to this account.
Dividend Period For this account type, the dividend period is monthly.
Minimum Balance Requirements The minimum balance required to open this account is $100.00.
Daily Balance Computation Method Dividends are calculated by the daily balance method, dividends are calculated by applying a periodic rate to the full amount of principal that is in the account each day. The period we use is the monthly statement cycle.
Accrual of Dividends on Non Cash Deposits Dividends will begin to accrue on the business day you place non cash items (for example, checks) to your account.
Transaction Limitations You may make withdrawals of principal from your account before maturity only if we agree at the time you request the withdrawal. Principal withdrawn before maturity Is included in the amount subject to early withdrawal penalty. You can only withdraw dividends before maturity if you make arrangements with us for periodic payments of dividends in lieu of crediting.
Time Requirements See certificate for maturity date.
Early Withdrawal Penalties (a penalty may be imposed for withdrawals before maturity)
8 If your account has an original maturity of one year or less: The penalty we may impose will equal 90 days dividends on the amount withdrawn subject to penalty.
8 If your account has an original maturity of more than one year: The penalty we may impose will equal 180 days dividends on the amount withdrawn subject to penalty.
In certain circumstances such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. See your plan disclosure if this account is part of IRA or other tax qualified plan.
Withdrawal of Dividends Prior to Maturity The annual percentage yield is based on an assumption that dividends will remain in the account until maturity. A withdrawal will reduce earnings.
Automatically Renewable Account The account will automatically renew at maturity. You may prevent renewal if we receive written notice from you before maturity of your intention not to renew or you withdraw the funds in the account at maturity (or within the grace period mentioned below, if any). If you prevent renewal, your funds will be placed in a dividend-bearing account. Each renewal term will be the same as the original term, beginning on maturity date. The dividend rate will be the same we often on new term share accounts on the maturity date which have the same term, minimum balance (if any) and other features as the original term share account.
You will have a grace period of ten calendar days after maturity to withdraw the funds without being charged an early withdrawal penalty.
Non-Automatically Renewable Account This account will not automatically renew at maturity. If you do not renew the account, your funds will be placed in a dividend-bearing account.
COMMON FEATURES
Bylaw Requirements You must complete payment of one share in your share account as a condition of admission to membership.
Transaction Limitation We reserve the right to any time require not less than seven days notice in writing before each withdrawal from an interest-bearing account other than a time deposit, or from any other savings account as defined by Regulation D.
Nature of Dividends Dividends are paid from current income and available earnings, after required transfers to reserves at the end of dividend period. (This disclosure further explains the dividend feature of your non-term share account(s).)
National Credit Union Share Insurance Fund Member accounts in this credit union are federally insured by the National Credit Union Share Insurance Fund.
By signing the account agreement you agree to abide by all terms of membership. You agree to pay insufficient balance on your account created by check payments, electronic funds transfer, or other withdrawal requests; payments authorized by accountholder; unpaid return deposit items, service charges; or fees. All accounts you have interest in may be used to resolve any unsatisfactory account relationship you create. The credit union reserves the right to close your account at any time. Refer to our separate fee schedule for additional information about charges.
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Customer Identification and Verification Notice
In compliance with the USA Patriot Act, Sect. 326
Rocky Mountain Law Enforcement F.C.U. is legally required to notify customers
of our identification verification procedures.
Rocky Mountain Law Enforcement F.C.U. is required to verify the identity of all
"new" customers. "New" customers shall include existing members who open a new
account.
Rocky Mountain Law Enforcement F.C.U.'s verification procedures will include
examination and photocopy of certain state and/or government issued
identification documents and may utilize an independent identification
verification service.
If you have any questions regarding these procedures
please contact Credit Union Management.
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Substitute Check Policy Disclosure
Substitute checks and your rights
What is a substitute check?
To make check processing faster, federal law permits banks to replace original checks
with "substitute checks." These checks are similar in size to original checks with a
slightly reduced image of the front and back of the original check. The front of a
substitute check states: "This is a legal copy of your check. You can use it the same
way you would use the original check." You may use a substitute check as proof of
payment just like the original check.
This notice describes rights you have when you receive substitute checks from us.
The rights in this notice do not apply to original checks or to electronic debits to
your account. However, you have rights under other law with respect to those
transactions.
What are my rights regarding substitute checks?
In certain cases, federal law provides a special procedure that allows you to request
a refund for losses you suffer if a substitute check is posted to your account
(for example, if you think that we withdrew the wrong amount from your account or that
we withdrew money from your account more than once for the same check). The losses
you may attempt to recover under this procedure may include the amount that was
withdrawn from your account and fees that were charged as a result of the withdrawal
(for example, non-sufficient funds check fees).
The amount of your refund under this procedure is limited to the amount of your loss,
or the amount of the substitute check, whichever is less.
You also are entitled to interest on the amount of your refund if your account is an
interest-bearing account. If your loss exceeds the amount of the substitute check,
you may be able to recover additional amounts under other law.
If you use this procedure, you may receive an initial amount up to $2,500 of your
refund (plus interest if your account earns interest) within 10 business days
after we received your claim. Any remaining amount of your refund (plus interest if
your account earns interest) will be received no later than 45 calendar days after we
received your claim. We may reverse the refund (including any interest on the refund)
if we later are able to demonstrate that the substitute check was correctly posted to
you account.
How do I make a claim for a refund?
If you believe that you have suffered a loss relating to a substitute check that you
received and that was posted to your account, please contact us in writing at Rocky
Mountain Law Enforcement Federal Credit Union- Attn: Check 21, 700 W. 39th Avenue,
Denver, CO. 80216, or call us at 303-458-6660, outside of the Denver metro area at
1-800-371-7716, or e-mail us at check21@rmlefcu.org. You must contact us within 40
calendar days of the date that we mailed (or otherwise delivered by a means to which
you agreed) the substitute check in question or the account statement showing that the
substitute check was posted to your account, whichever is later. We will extend this
time period if you were not able to make a timely claim because of extraordinary
circumstances.
Your claim must be in writing and include-
* A description of why you have suffered a loss (for example, you think the amount
withdrawn was incorrect);
* An estimate of the amount of your loss;
* An explanation of why the substitute check you received is insufficient to confirm
that you suffered a loss; and
* A copy of the substitute check or the following information to help us identify the
substitute check: (the check number, the name of the person to whom you wrote the
check, the amount of the check, the date the substitute check(s) cleared your account).
* Signature and date of claim
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Initial and Annual Privacy Notices Disclosure
Rocky Mountain Law Enforcement Federal Credit Union is a not for profit financial institution dedicated to providing high quality services while maintaining its integrity as an organization. Due to the nature of our business, we routinely retain personal information about our members. However, we highly value your right to privacy and we make all reasonable and prudent efforts to safeguard this information. We maintain all information in confidence. We do not sell, rent, share, or otherwise disclose mailing lists or other personally identifiable information for commercial or other purposes.
At Rocky Mountain Law Enforcement Federal Credit Union, we are doing everything we can to protect your privacy. We value your time and your interest in this organization. We have placed a high priority on ensuring the security and privacy of data pertaining to each consumer or member, including those who visit our Web site. We are aware that you have entrusted us with your financial information regarding your accounts.
The Board of Directors, Management and Staff of the Credit Union believe it is important to inform you of the data protection and privacy practices that we have instituted. We have:
1. Established specific security protection practices to ensure privacy of information.
2. Established control methods to limit access to member/consumer data.
3. Formalized procedures to ensure the maintenance of accurate information.
4. Established procedures on the disclosure of member account information.
5. Defined standards for member/consumer data collection, use, and sharing of data.
6. Required consumer data privacy statements in third party service and business agreements.
7. Ensured our staff is committed to protect a member/consumer's right to data privacy.
Accuracy of Information
Every effort is made to ensure that our member records are complete and correct. If you detect an error on your statement or on any other communication from us, please contact us at the number listed below as soon as possible.
Collection and Use of Information
We need to collect information about you to conduct business with you. However, in order to protect your information, we maintain and enforce strict security procedures.
We collect nonpublic personal information about you from various sources, including:
- Information we received from you on applications or other forms
- Information about your transactions with us or others
- Information we receive from a consumer reporting agency
We collect only the information that is necessary to deliver quality products and services to our members. Only authorized and trained employees have access to member information. We continually assess new technology, as it becomes available, to continue to best protect your privacy.
Sharing of Information to Others
We may disclose nonpublic personal information about you to the following types of parties:
- Financial institutions with which we have joint marketing agreements.
- Our affiliates to provide financial products and services such as insurance,
mutual funds, security brokerage services and other products.
- Companies that perform marketing services or other services on our behalf.
We will not share your account number or access code(s) with outside companies for the purpose of marketing.
We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law. When we share information with third parties, we hold all such parties to the same high standards as we do ourselves with respect to privacy of your information.
CONTACT INFORMATION
Call our Member Service Department at 303-458-6660 or 800-371-7716.
Contact us in person by stopping at the main office or one of our branches and talk with a staff member.
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Write us at: |
Rocky Mountain Law Enforcement FCU
Member Data Privacy
700 W 39th Ave
Denver, CO 80216 |
E-mail: member@rmlefcu.org
Our Web Site
When you visit our Web Site at www.rmlefcu.org, we want you to feel secure that we are respecting your privacy. Rocky Mountain Law Enforcement FCU provides several form resources (i.e. loan application, check order) to better serve the needs of its members. Personal information provided by users via any of the credit unions online forms is used by RMLEFCU only to process the members request for service. All form information that passes between the users PC and the web site is encrypted (secure form server) to protect the users privacy. We do not disclose the information about your visits to our web site or any information that you may give us to any outside companies.
Web Site Links
Certain areas of our web site provide links to outside third-party sites that have no affiliation with Rocky Mountain Law Enforcement FCU. Rocky Mountain Law Enforcement FCU does not have control or any influence over an outside third party privacy practices or policies. Our best suggestion is to be aware of the sites you visit and to review their privacy policies before you volunteer any non-financial or financial information regarding yourself.
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FUNDS AVAILABILITY DISCLOSURE
This policy statement applies to all accounts.
Our policy is to make funds from your deposits available to you immediately. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written.
Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.
For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If you make a deposit before closing on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
If we cash a check for you that are drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it.
If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
ATM AVAILABILITY OF DEPOSITS
All ATM Deposits (cash and checks) will be subject to Reg. CC Availability Policy. The ATM system/network will only allow you to withdraw $100.00 from the deposit you are making and the remaining deposited funds will be held for 3 business days.
LONGER DELAYS MAY APPLY
In some cases, we will not make all of the funds that you deposit by check available to you immediately. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. However, the first $100 of your deposits will be available immediately.
If we are not going to make all of the funds from your deposit available immediately, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit.
If you will need the funds from a deposit right away, you should ask us when the funds will be available.
In addition, funds you deposit by check may be delayed for a longer period under the following circumstances:
We believe a check you deposit will not be paid.
You deposit checks totaling more than $5,000 on any one day.
You re-deposit a check that has been returned unpaid.
You have overdrawn your account repeatedly in the last six months.
There is an emergency, such as failure of communications or computer equipment.
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the tenth business day after the day of your deposit.
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ELECTRONIC FUND TRANSFERS
Please retain for your records. Important information for members participating in any credit union Electronic Funds Transfer Program.
A. transactions through an Automated Teller Machine (hereafter referred to as ATM)
B. preauthorized debit and or credit transactions through an Automated Clearing House Association (hereafter referred to as ACH)
C. transactions involving the Transfer of Funds from one account to another account which are (1) initiated by a telephone request from a member to the Credit Union, and (2) in which at least one of the accounts involved is not owned (either individually or jointly) by the member requesting the transfer
D. debit card transactions occurring at merchant locations.
II. Available Transfer and Limits on Transfers
A. ATM PROGRAM
In connection with your participation in the ATM Program, we gave to you, your own Personal Identification Number (PIN). Each time you wish to use an Automated Teller Machine (ATM) under this program, you must communicate your PIN to the ATM after inserting your CARD. To ensure that no unauthorized charges are made to your account(s) under the program, you should take all reasonable precautions to prevent any other person from learning your PIN or using your card. NEVER KEEP ANY MATERIAL CONTAINING YOUR PIN ATTACHED TO OR NEAR YOUR CARD.
When you have made the necessary arrangements with us, you may use your card and PIN to:
(1) Withdraw cash from your share or share draft account(s);
(2) Make deposits to your share or share draft account(s);
(3) Transfer funds between your share and share draft account(s);
(4) Receive a cash advance on your VISA line of credit;
(5) Pay for purchases at places that have agreed to accept the card and PIN.
Some of these services may not be available at all terminals.
For security reasons, there are limits on the number and dollar amounts of withdrawals and transfers which can be made under the ATM program. You may make only 6 (six) per calendar month, cash withdrawals or transfers from your regular share account to your share draft account. There is no limit to the frequency of cash withdrawals or transfers from your share draft account.
B. ACH Program and Telephone Transfers
You may preauthorize debits (withdrawals) from or credits (deposits) account(s) at Rocky Mountain Law Enforcement Federal Credit Union. You may also initiate a transfer of funds from your account(s) by telephoning the credit union. The number and dollar amounts of debits from share and share draft account(s) are limited only by the members available balances and available credit limits where applicable.
Note: The Share Savings account, the Christmas Club account, the Money Market account, and the Money Market Plus account are subject to the Federal Reserves Regulation D, which limits electronic transfers to six per month.
III. Charges
There are no charges to the member for participation in any credit union electronic funds transfer program.
IV. Documentation of Transfers
A. ATM Program
For each ATM transaction, you will receive a descriptive receipt at the time of the transaction. In addition, we will send you a monthly statement showing the status of your account, the covered EFT transactions made at terminals, and any charge we have imposed. If there are no covered transactions in a particular month, we will send you a statement at least quarterly.
B. ACH Program and Telephone Transfers
If you have arranged for any covered transactions, we will send you a monthly statement showing the status of your account, the covered EFT transactions made, and any charges we have imposed. If there are no covered transactions in a particular month, we will send you a statement at least quarterly.
In addition, if your account is scheduled to be credited by a preauthorized electronic fund transfer from the payor at least once every 60 days and if the payor doesnt provide notice to you that the transfer has been initiated, you may call us at 303-458-6660 to ascertain whether or not the transfer was received.
V. Your Liability for Unauthorized Transactions
If your card is lost or stolen, or if you believe that someone has transferred or may transfer money from your account without your permission, you must notify us at once at the phone number shown in the How To Contact Us section and elsewhere in this document.
If you notify the Credit Union within 2 (two) business days after you learn of the loss, theft or unauthorized use of your card or PIN, you are not liable for any charges.
If you do not tell us within 2 (two) business days after you learn of the loss, theft or unauthorized use of your card or PIN, the members liability is at the discretion of the Credit Union.
Also, if your statement shows transfers that you did not make, and you do not tell us within 60 days after the statement was mailed to you, you may be liable for $50 plus any money you lost after the 60 days, if we can prove that we could have prevented the transactions if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
VI. Our Liability for Improper Transactions or Payments (Applied to All Covered Transactions)
If a covered transaction is not completed as you have been directed or if we do not properly complete a transfer to/from your account(s), we will be liable for your losses or damages. However, there are some exceptions. We will not be liable to you in the following instances:
If through no fault of ours, your account does not contain enough money to complete the transaction; or
If the transaction would exceed the credit limit on your VISA line of credit; or
If the terminal where you are making the transaction does not have enough money; or
If a terminal is not working properly and you know at the time that you started the transaction; or
If due to circumstances beyond our control (such as fire, flood, or other acts of God) the transaction was prevented despite reasonable precautions that we have taken.
VII. Stop Payments
Stop payments apply only to preauthorized debits/credits through the ACH Program.
You may initiate a stop payment of a preauthorized electronic debit from your account by notifying us orally or in writing at any time up to 3 (three) business days of the transfer. If you notify us orally, however, the stop payment order will be binding for only 14 days after it has been made. If you want the stop payment order to be binding for a longer period of time, you must then put your request for stop payment in writing within 14 days after you notify us orally and deliver it to our office.
VIII. Business Day (Applies to All Covered Transactions)
For the purpose of this agreement, our Business Days are Monday through Friday. Holidays are not included.
IX. Disclosure of Account Information to Third Parties (Applies to All Covered Transactions)
We will not disclose information about your account, or the transactions that you make, except as follows:
(a) as necessary to complete transactions;
(b) to comply with government agencies or court orders;
(c) in order to verify the existence and condition of your account for a third party such as a credit bureau or merchant;
(d) if you gave us your written permission.
X. Foreign Transactions.
Effective April 2, 2005, the exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date, plus 1 percent.
XI. How to Contact Us (Applies to All Covered Transactions)
If you believe that your card or PIN has been lost or stolen, or that a transactions involving your account has been made without your permission, or if for any reason you wish to contact us about your account, call or write us as follows:
Rocky Mountain Law Enforcement Federal Credit Union
700 West 39th Avenue
Denver, Colorado 80216
303-458-6660
VISA Hotline -- After hours, you may contact our Processor at 800-453-4270.
XII. In Case of Errors or Questions About Your Transactions
Call or write us at the address or number given above as soon as you can if you think your statement or receipt is wrong or if you need more information about a transaction listed on your statement or receipt. We must hear from you no later than 60 days after the statement on which the problem or effort first appeared was sent to you.
1. Tell us your name and account number.
2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
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